Exchanges and returns are guaranteed rights for all our customers and apply to all products displayed in our store.
All products available in our store are eligible for exchange or return in accordance with the terms and conditions stated on this page.
A product may be exchanged or returned only if it is in its original condition and remains in its original packaging.
Exchange or return requests are reviewed and approved within 3 business days.
Once the request has been approved, a courier will reach the customer within 3–5 business days.
To request an exchange or return, please send a message via WhatsApp to the number shown on the shipping receipt. You may also contact us through the Contact Us page.
Please send clear photos of the product along with your city, full address, and order number. The product may be exchanged if it is damaged, defective, or does not meet the agreed specifications.
The customer will receive a full refund if the delivered product is completely different from the description provided on the product page of our website.